SHIPPING AND RETURNS

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

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Definitions
For the purposes of this Return and Refund Policy: Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to www.thepackingshedtamar.co.uk

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to The Packing Shed, accessible from www.thepackingshedtamar.co.uk

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

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Your Rights to Make Changes & making changes to your order.

If you wish to make a change to the goods you have ordered, please contact us as soon as possible. You must tell us about any amendments to your order not less than 5 working days before the scheduled delivery date of your order.

Any changes requested within 5 working days of the scheduled delivery date may not be possible and you will be charged for the goods ordered originally. Please note that any such amendments are at our full discretion, subject to availability and subject to clauses below. 

We will let you know if the change is possible. If it is possible to make the change we will notify you about any changes to the price of the goods, delivery times and any other details that are affected as a result of your requested change. We will then ask you to confirm whether you wish to go ahead with the changes requested.

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Christmas Orders.

Please note that you will not be able to cancel and/or reduce your order if the delivery date of the goods is on or after 1 December up until 31 December in any given year.

You may, during this time period, be able to increase the contents of your order providing that you give us 7 days written notice before your order is due, but this is at our full discretion and subject to availability.

 

Our Rights to Make Changes & minor changes to the goods.

We may change the goods to reflect changes in relevant laws and regulatory requirements and/or to implement technical adjustments and improvements. These changes will not affect your use of the goods. We may also make the following minor changes to goods, where necessary:

Our suppliers.

We reserve the right to change our suppliers without notice.

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Substitute goods.

Where we have insufficient stock to fulfil your order, we may supply substitute goods. Where we supply a substitute good, we will ensure the substitute is a reasonably suitable alternative. We will not accept any returns or provide refunds on any substitutes made. More significant changes to the goods and these terms.

We may need to make more significant changes to these terms or to the goods. If we do make such changes, we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.

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Providing the Goods & Delivery costs occurred

The costs of delivery will be as displayed to you on the Delivery page of our website. When we will provide the goods.

You will be able to select an available delivery date when you order goods. We will confirm availability of the delivery date and (depending on the delivery date selected) the time slot, in our order confirmation email to you. Please note: whilst we will endeavour to meet your selected delivery date and time, these are estimates only and as such, we cannot guarantee your order will be delivered on such date/time. We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control (this can include extreme weather conditions, vehicle breakdowns, transport disruption, government restrictions and other such events) we will contact you as soon as practicable to let you know and will offer a replacement delivery when it is possible to do so, unless the event is classified as a Force Majeure Event.

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Force Majeure Event.

A Force Majeure Event means any circumstance that is not within our reasonable control including, without limitation, acts of God, flood, fire, explosion, drought, adverse weather, earthquake or other natural disaster, epidemic or pandemic, terrorist attack, civil war, civil commotion or riots, war, any law or any action taken by a government or public authority, including without limitation, imposing an export or import restriction, quota or prohibition or failing to grant a necessary licence or consent. We shall be not be in breach of these terms nor liable for delay in performing, or failure to perform, any of its obligations under these terms if such delay or failure result from a Force Majeure Event. In such circumstances we shall be entitled to a reasonable extension of the time for performing such obligations. If the period of delay or non-performance continues for 4 weeks, we may cancel your order by giving five days' written notice to you. If you are not at home when the goods are delivered. If no one is available at your address to receive the goods we will follow your delivery instructions where you have provided us with the same (e.g. leave the goods in a porch or with a neighbour). Where you provide us with delivery instructions, you acknowledge and agree that you will be responsible for the goods from the point of delivery and that in no circumstances shall we be liable for lost, stolen, damaged or perished goods where we have delivered goods in accordance with instructions provided by you.

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When you become responsible for and own the goods.

You own goods once we have received payment in full for those goods. The goods will be your responsibility from the time we deliver or first attempt to deliver the goods to the delivery address you provided to us in your order.

Unable to accept your delivery. If no one is available at your address to take delivery, the goods cannot be posted through your letterbox and you have not provided us with any delivery instructions, our courier will find a suitable ‘safe place’ to leave the parcel, if there is not a suitable safe location they will dispose of the goods. It is your responsibility to provide us with a safe location to leave your parcel if you are unable to be at home to receive the items. Failing to provide us with a safe location or making yourself available to receive the goods means you shall be liable for any additional delivery costs incurred by us. We accept no liability in respect of damaged or perished goods where we have been unable to deliver them during our delivery attempt. If you fail to rearrange redelivery (or the goods have already perished before you do so), you will still be charged for the goods (and any delivery costs). In no circumstance will you be entitled to a refund in respect of goods which we have been unable to deliver. If you arrange redelivery directly with our courier or If no one is available at your address to take delivery of goods and you contact our courier directly to arrange redelivery at a later time and/or date, we cannot guarantee the courier will store goods appropriately and that goods will reach you in a satisfactory condition. We do not recommend that you rearrange delivery goods directly with our courier. If you arrange redelivery directly with our courier, you accept responsibility for the condition of goods delivered and acknowledge that we shall not be liable for the condition of goods received. You will not be entitled to a refund in respect of unsatisfactory goods or late delivery where you have arranged redelivery directly with our courier.

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What will happen if you do not give the required information to us.

We need certain information from you so that we can supply the goods to you, for example, the quantity of goods required, contact details and a delivery address. You must provide us with such information when you place your order and we will confirm the information you give us in our order confirmation email. If the information you give us is incorrect, it is your responsibility to contact us to let us know as soon as possible. If any of the information we require is missing or we discover it is incorrect, we will attempt to contact you. If you do not give us the information we require within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, or we are not able to contact you, we may end the contract (and conditions will apply). We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you giving us incorrect or incomplete information and you may still be charged.

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Our Rights to End the Contract & your rights to end your contract with us.

Your rights when you end the contract will depend on the goods you have bought, whether there is anything wrong with them and when you decide to end the contract: If the goods you have bought are damaged or misdescribed you may have a legal right to end the contract (or to get the goods replaced or to get some or all of your money back).

For detailed information about your legal rights please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.